Återbetalningspolicy
Return & Refund Policy
Right of Withdrawal
You have the right to cancel your purchase within 30 days of receiving your order, in accordance with applicable consumer protection laws. No reason is required.
Return Conditions
To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags attached. Items showing signs of wear, damage, or alteration may not be accepted or may be subject to a reduced refund.
How to Start a Return
Contact us at orders@assistpoint.com before sending anything back. Please include:
- Your name
- Order number
- Email address
- Reason for return
- Photos, if the item is damaged or incorrect
Items returned without prior approval from our customer support team cannot be processed. Once approved, we'll provide return instructions and the correct return address.
Return Shipping Costs
If the item is faulty, damaged, or incorrectly supplied, we cover the return shipping costs. For returns based on change of mind, the customer is responsible for return shipping.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to the original payment method within 14 days. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear.
Original shipping costs are refunded only when the return is due to a fault on our side.
Exchanges
If you'd like a different size or color, contact us at orders@assistpoint.com. The fastest way is usually to return the original item for a refund and place a new order.
Damaged or Incorrect Items
We inspect all products before shipment. If your item arrives damaged or is not what you ordered, contact us within 14 days of delivery with photos, and we'll resolve it free of charge in accordance with applicable consumer protection laws.
Non-Returnable Items
Gift cards and sale items marked as final sale cannot be returned unless faulty.
Unclaimed Packages
If a package is not collected within the carrier's specified collection period and is returned to us, the purchase will be considered completed. The order amount will be refunded minus the actual costs incurred for return shipping, handling, and administration.
Contact
Questions about returns or refunds: orders@assistpoint.com
Shipping Policy
Processing Time
Orders are processed and shipped within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Standard delivery takes 5–12 business days depending on your location. Delivery times are estimates and cannot be guaranteed, as they may be affected by customs processing, courier delays, or other circumstances outside our control.
Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the delivery method selected.
International Shipping, Taxes & Customs
Some products are shipped directly from suppliers located outside the European Union. In such cases, you may be considered the legal importer of the goods and may be responsible for paying any applicable import VAT, customs duties, taxes, or other import-related charges imposed by your local authorities. We recommend checking your country's import regulations before placing an order.
Delays
Delays may occasionally occur due to high demand, customs processing, or circumstances affecting our shipping partners. If your order hasn't arrived within the expected timeframe, contact us at orders@assistpoint.com and we'll help track it down.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer. If you spot an error, contact us immediately — changes are only possible before the order has shipped.
Lost or Missing Packages
If tracking shows your package as delivered but you can't locate it, please check with household members, neighbors, and your local delivery office first. If it still can't be found, contact us at orders@assistpoint.com and we'll open an investigation with the carrier.
Contact
Questions about shipping or delivery: orders@assistpoint.com