Shipping policy

Shipping Policy

Processing Time
Orders are typically processed and shipped within 1–3 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time
Our standard delivery time is 5–12 business days, depending on your location. Delivery times are estimates and not guaranteed, as they can be affected by customs processing, local courier delays, or other circumstances outside our control.

Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package's journey.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.

International Shipping & Customs
Some products are shipped directly from suppliers located outside the European Union. In such cases, you may be considered the legal importer of the goods and may be responsible for paying any applicable import VAT, customs duties, taxes, or other import-related charges imposed by your local authorities. We recommend checking your country's import regulations before placing an order.

Delays
Delivery delays may occasionally occur due to high demand, customs processing, or circumstances affecting our shipping partners. If your order has not arrived within the expected timeframe, please contact us at orders@assistpoint.com and we'll help track it down.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately at orders@assistpoint.com — we can only make changes before the order has shipped.

Unclaimed Packages
If a package is not collected within the carrier's specified collection period and is returned to us, the purchase will be considered completed. In such cases, the order amount will be refunded minus the actual costs incurred for return shipping, handling, and administration.

Questions
For any shipping-related questions, reach out to us at orders@assistpoint.com.